Mani MasoodThe one thing everyone loves the most in the world is a good success story. We love to share them we love to quote them and most of all we would want to imitate them.
The reason I say we would “want to” is because, in most cases it is just that – a desire. In reality actual attempt to imitate requires research and adaption, an effort most of us are not willing to make. And this would be exactly why we need to learn from not just success stories but also stories of failures.
More businesses large and small lose money as a direct result of implementing a poor business strategy, than any other single internal factor. This is why for a business to be truly efficient it must develop and implement the right strategy.
Few days ago Market Watch posted a story on its website titled “Instagram enrages users after accidentally eliminating scrolling in apparent redesign”.
Instagram had to swiftly change directions after re-configuring its feed resulted in overwhelming backlash on Thursday.
The programmers and designers switched from a traditional scrolling feed to a swipe-based system overnight, and what came as a shock to the 1 Billion users, with no advance warning or announcement.
A classic example of what not do if you are shooting for CX oriented design.
What is even more interesting, that the users took to the competing social media platform twitter to complain about the change.
Redesigns and modifications can be risky for any application but its is an emotional relationship when it comes to social media.
There’s no doubt that developing and implementing the right strategy for your application and systems is a challenging proposition. But with the right approach, you can overcome the challenges, and then boldly move forward on your new strategy.
I like to post stories like [post_keyword] on my website, one for referencing back when you are writing something, and two to share with everyone.
If you like this story you should check out some of the other stories in the Small Business
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Mani
